£25,875 pa (pro rata, 30 hours per week) plus excellent benefits
Fixed term contract until end of March 2021
Closing date: Sunday 28th July 2019 at 11.30pm
Interviews: 7th August at Scotiabank House
Do you have lots of drive and initiative and proven experience in advice/customer service work involving a range of client bases? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing an important role within our Scottish Empty Homes Partnership.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It’s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.
About the role
Your challenge will be to provide first level advice and referrals to empty home owners, those with concerns about empty homes, people interested in buying and renovating empty homes and empty homes practitioners. Indeed, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed telephone and email advice service. As well as handling initial enquiries, you’ll get involved in some of the more complex enquiries or cases, for which you’ll be supported by a line manager and other members of the Scottish Empty Homes Partnership team.
Commercially aware, client focused and totally at home collaborating with others, you have great organisational and time management skills too. What's more, you respect other people’s opinions, are comfortable answering enquiries both over the phone and via email and have the communication skills it takes to empower clients to self-help where appropriate. Proficiency using case management systems and Microsoft Office applications is important too, together with the ability to type.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.